Yeah! We picked up Skye at the airport last night! She is home now from her Peace Corps Volunteering. She looks great huh? And this is after about 15 hours of traveling.
Her luggage did not come home with her. But it will arrive today sometime. It would not have been a good thing to be the customer service people at the Delta desk last night in the Las Vegas airport. Not a good thing at all.
Not because of us....we have the luxury of being in our own home and the luggage coming over today isn't much of a problem. It was all those other people, a couple of flights worth, whose luggage was MIA, that were in the long, long line, hoping to have a nice vacation but now have no clothes, who were questioning the "service" in customer service.
Skye pointed out that we Americans actually expect service. She was serene through the two hours of trying to figure out where, what, why because she has lived in a world where people don't form neat lines, or wait politely, or expect that they will receive satisfaction ultimately. So waiting and being patient and calm are qualities that she has developed and perfected.
No comments:
Post a Comment